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Vallibel Finance

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Customer Protection Framework

Finance Companies (Financial Customer Protection Framework) Direction No. 1 of 2018

Financial Customer Protection Framework – Gazette-2023

Financial Customer Protection Framework of Vallibel Finance PLC

Financial Literacy Knowledge for Customers

Financial Literacy Guide

CBSL Press Notices

Public Awareness Notice on PEPs [Download]
Public Awareness Notice on Scams (English) [Download]
Public Awareness Notice on Scams (Sinhala) [Download]
Public Awareness Notice on Scams (Tamil) [Download]
Notice to the customers of financial institutions [Download]
Providing information on beneficial owners [Download]
Advertisements and Notices on informal money remittances (i) [Download]
Advertisements and Notices on informal money remittances (ii) [Download]
Advertisements and Notices on informal money remittances (iii) [Download]

Key Facts Documents

Deposits Lending Products

Complaints & Grievances

We are committed to delivering an efficient and prompt service to our customers. If you are not satisfied with any aspect of our services or products, please contact us on any of the following ways and we will do our best to resolve your concern.

  • Contacting our call centre on +94 11 7 480 480
  • E-mail to tellus@vallibelfinance.com
  • In writing to The Chief Manager - Corporate Communication, Vallibel Finance PLC, No. 310, Galle Road, Colombo 03.
  • Submitting a message on our 'Contact Us' page of our website www.vallibelfinance.com

Customer Complaint Handling Procedure

Financial Business License issued by Central Bank of Sri Lanka.



Date of incorporation: 5th September 1974 Licensed by the Monetary Board of the Central Bank of Sri Lanka under the Finance Business Act No. 42 of 2011 |
Credit Rating : BBB+ (Stable Outlook) by Lanka Rating Agency | Company Reg.No : PB 526/PQ

© for Vallibel Finance by: 230 interactive