Vallibel Finance PLC

Customer
Protection
Framework

Customer Protection Framework

Finance Companies (Financial Customer Protection Framework) Direction No. 1 of 2018

Financial Customer Protection Framework – Gazette-2023

Financial Customer Protection Framework of Vallibel Finance PLC

Accessibility Policy of Vallibel Finance PLC

Financial Literacy Knowledge for Customers

CBSL Press Notices

Public Awareness Notice on PEPs

Public Awareness Notice on Scams

Notice to the customers of financial institutions

Providing information on beneficial owners

Advertisements and Notices on informal money remittances 

Complaints & Grievances​

We are committed to delivering an efficient and prompt service to our customers. If you are not satisfied with any aspect of our services or products, please contact us on any of the following ways and we will do our best to resolve your concern.

Customer Complaint Handling Procedure

  • Contacting our call centre on +94 11 7 480 480
  • E-mail to tellus@vallibelfinance.com
  • In writing to The Chief Manager – Corporate Communication, Vallibel Finance PLC, No. 310, Galle Road, Colombo 03.
  • Submitting a message on our ‘Contact Us’ page of our website www.vallibelfinance.com

Financial Business License issued by Central Bank of Sri Lanka